Privacy Policy

Last Updated: February 14, 2026

Inmedoc ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information when you use our WhatsApp Business Operating System and related services (the "Service").

1. Information We Collect

1.1 Business Account Information

When you register an organization, we collect:

• Business Name, Physical Address, and Industry.
• Administrator Contact Details (Name, Email, Phone Number).
• Billing Information (handled securely by our payment processors).

1.2 WhatsApp API Data

To provide our core functionality, we process:

• WhatsApp Business Account (WABA) credentials.
• Phone numbers of your customers.
• Message content, media, and interaction history (for dashboard display).
• Catalog and product information.

2. How We Use Information

We use the collected data for the following purposes:

• Service Delivery: To route messages between your business and customers via the Meta Cloud API.
• Automation: To facilitate automated replies, appointment bookings, and order processing.
• Transaction Processing: To generate invoices and track payment status.
• Communication: To send you service updates, security alerts, and administrative messages.

3. Data Sharing & Disclosure

We utilize third-party sub-processors only for specific infrastructure needs:

• Meta Platforms, Inc.: For WhatsApp message delivery.
• Cloud Infrastructure: For secure data hosting and database management.
• Payment Gateways: For processing subscription and invoice payments.

We do not sell, rent, or trade your personal data to advertisers.

4. Data Retention & Security

We implement enterprise-grade security measures including SSL encryption for data in transit and AES encryption for data at rest. We retain your business data only as long as your account is active or as needed to comply with legal obligations.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to retention requirements).
• Export your data in a machine-readable format.

6. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Inmedoc Privacy Team
Email: support@inmedoc.com
Address: Flat No G6, Lake Ridge Apts Nizampet, Bachupally, Kukatpally, Quthbullapur, Rangareddy, Telangana, India - 500072