Inmedoc

Refund & Cancellation Policy

Last updated: 23 June 2026

This Refund & Cancellation Policy explains how refunds, cancellations, and returns are handled for paid subscriptions, wallet credits, and other charges on the Inmedoc platform ("Service"). All payments are processed securely through our payment gateway, Razorpay. By making a payment, you agree to the terms below.

1. Nature of the Service

Inmedoc is a Software-as-a-Service (SaaS) platform delivered electronically. We do not sell or ship any physical goods. Therefore, there is no physical product to be returned. "Returns" under this policy refer solely to refund requests for digital subscriptions and wallet credits.

2. Subscriptions

  • Subscriptions are billed in advance on a recurring monthly basis.
  • You may cancel your subscription at any time from your dashboard billing settings.
  • Upon cancellation, your plan remains active until the end of the current billing cycle; it will not auto-renew thereafter.
  • We do not provide pro-rated refunds for the unused portion of a billing cycle once it has started, except as described in Section 4.

3. Wallet Credits & Usage Charges

  • Wallet credits are used to pay for usage-based costs such as WhatsApp message fees and AI usage.
  • Credits that have already been consumed for delivered messages or AI processing are non-refundable, as the underlying third-party costs are incurred immediately.
  • Unused wallet credits may be eligible for a refund within 7 days of purchase if no part of that recharge has been consumed.
  • Promotional or free credits granted at signup carry no cash value and are non-refundable.

4. Eligibility for Refunds

We review refund requests on a case-by-case basis. A refund may be approved if:

  • You were charged in error or charged more than once for the same service.
  • A technical fault on our side prevented you from using a paid feature, and we were unable to resolve it within a reasonable time.
  • You request a refund for an unused wallet recharge within 7 days of payment.

Refunds will not be granted for change of mind after a service has been used, for charges already consumed (delivered messages, AI usage), or where the account has violated our Terms of Service.

5. How to Request a Refund

To request a refund, email us at support@inmedoc.com from your registered email address within 7 days of the transaction. Please include:

  • Your registered account / workspace name
  • The payment / order ID (from your Razorpay receipt or billing history)
  • The date and amount of the transaction
  • The reason for your refund request

6. Processing & Timelines

  • We acknowledge refund requests within 2 business days.
  • Approved refunds are initiated within 5–7 business days of approval.
  • Refunds are credited back to the original payment method used at checkout, via Razorpay. The time for funds to appear depends on your bank or card issuer (typically 5–10 business days).
  • We do not charge any cancellation fee for closing your account.

7. Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Initiating a chargeback without contacting us may result in temporary suspension of your workspace until the matter is resolved.

8. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Material changes will be communicated to registered users by email and reflected by the "Last updated" date above.

9. Contact

For any questions about refunds or cancellations, contact us at support@inmedoc.com or call +91 7794931831.